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Logistics Pioneer FIEGE Takes Vital Step Into the Future

Case Studies

About FIEGE

The Fiege Group, headquartered in Greven, Westphalia, is one of the leading logistics providers in Europe and is considered a pioneer in contract logistics. The success of the family-owned company is thanks to its holistic logistics systems. More than 150 locations and cooperations in 14 countries form a close-knit, efficient logistics network. The e-commerce / omni-channel retail sector is currently developing particularly dynamically. The logistic group's customers include online retailers and brands from the fashion, electronics, lifestyle and living sectors. FIEGE currently ships more than one hundred million parcels annually to end customers throughout Europe.

Initial situation

As a contract logistics provider, FIEGE handles all logistical processes for its customers, from warehousing and order picking to transportation. In particular, customers benefit from a high level of customisation of services offered. However, these unique processes require a complex integration for new customers, as every new customer integration requires a new interface. As a result, onboarding is often associated with added costs in resources and time, often making it unsuitable for smaller customers, such as start-ups and SMEs. 

To simplify the integration of new customers, FIEGE launched FIEGE NOW, which is a standard set-up with open interfaces that allow customers to connect themselves, at least in theory. Unfortunately, customers sometimes lack the necessary IT resources or the knowledge to accomplish the integration, and so a solution was therefore needed to remove this last barrier to entry.

About FIEGE

The Fiege Group, headquartered in Greven, Westphalia, is one of the leading logistics providers in Europe and is considered a pioneer in contract logistics. The success of the family-owned company is thanks to its holistic logistics systems. More than 150 locations and cooperations in 14 countries form a close-knit, efficient logistics network. The e-commerce / omni-channel retail sector is currently developing particularly dynamically. The logistic group's customers include online retailers and brands from the fashion, electronics, lifestyle and living sectors. FIEGE currently ships more than one hundred million parcels annually to end customers throughout Europe.

Initial situation

As a contract logistics provider, FIEGE handles all logistical processes for its customers, from warehousing and order picking to transportation. In particular, customers benefit from a high level of customisation of services offered. However, these unique processes require a complex integration for new customers, as every new customer integration requires a new interface. As a result, onboarding is often associated with added costs in resources and time, often making it unsuitable for smaller customers, such as start-ups and SMEs. 

To simplify the integration of new customers, FIEGE launched FIEGE NOW, which is a standard set-up with open interfaces that allow customers to connect themselves, at least in theory. Unfortunately, customers sometimes lack the necessary IT resources or the knowledge to accomplish the integration, and so a solution was therefore needed to remove this last barrier to entry.

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Resources

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6 Key Cost Components of the Order Fulfilment Process
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Logistik-Pionier FIEGE geht wichtigen Schritt Richtung Zukunft

Case Studies

Über FIEGE

Die Fiege Gruppe mit Stammsitz in Greven, Westfalen, zählt zu den führenden Logistikanbietern in Europa und gilt als Pionier der Kontraktlogistik. Die Kompetenz des Familienunternehmens besteht insbesondere darin, ganzheitliche Logistiksysteme zu realisieren. Mehr als 150 Standorte und Kooperationen in 14 Ländern bilden ein engmaschiges, leistungsfähiges Logistiknetzwerk. Besonders dynamisch entwickelt sich aktuell der Bereich E-Commerce / Omni-Channel-Retail. Zu den Kunden des Logistikkonzerns zählen Onlinehändler und Brands aus den Bereichen Fashion, Elektronik, Lifestyle und Living. Mehr als hundert Millionen Pakete jährlich versendet FIEGE aktuell an Endkunden in ganz Europa.

Ausgangssituation

FIEGE übernimmt als Kontraktlogistiker die Abwicklung aller logistischen Prozesse seiner Kunden, wie etwa Lagerung, Kommissionierung und Transport. Die Kunden profitieren dabei insbesondere vom hohen Individualisierungsgrad der angebotenen Leistungen. Individuelle Prozesse setzen jedoch eine aufwendige Neukunden-Integration voraus. Jeder Neukunde benötigt eine neue Schnittstelle. Das Onboarding ist deshalb häufig mit einem erhöhten Ressourcen- und Zeitaufwand verbunden, der den Einstieg für kleinere Kunden wie Start-Ups und KMUs deutlich erschwert.

Um die Neukunden-Integration zu vereinfachen, hat der Logistikkonzern mit FIEGE NOW ein Standard-Setup mit offenen Schnittstellen entwickelt, über die sich die Kunden anbinden können. Zumindest in der Theorie: Auf Kundenseite fehlen jedoch häufig Ressourcen oder das Know-how, um die Anbindung durchzuführen. Für die Beseitigung dieser letzten Eintrittshürde musste also eine Lösung her.

Über FIEGE

Die Fiege Gruppe mit Stammsitz in Greven, Westfalen, zählt zu den führenden Logistikanbietern in Europa und gilt als Pionier der Kontraktlogistik. Die Kompetenz des Familienunternehmens besteht insbesondere darin, ganzheitliche Logistiksysteme zu realisieren. Mehr als 150 Standorte und Kooperationen in 14 Ländern bilden ein engmaschiges, leistungsfähiges Logistiknetzwerk. Besonders dynamisch entwickelt sich aktuell der Bereich E-Commerce / Omni-Channel-Retail. Zu den Kunden des Logistikkonzerns zählen Onlinehändler und Brands aus den Bereichen Fashion, Elektronik, Lifestyle und Living. Mehr als hundert Millionen Pakete jährlich versendet FIEGE aktuell an Endkunden in ganz Europa.

Ausgangssituation

FIEGE übernimmt als Kontraktlogistiker die Abwicklung aller logistischen Prozesse seiner Kunden, wie etwa Lagerung, Kommissionierung und Transport. Die Kunden profitieren dabei insbesondere vom hohen Individualisierungsgrad der angebotenen Leistungen. Individuelle Prozesse setzen jedoch eine aufwendige Neukunden-Integration voraus. Jeder Neukunde benötigt eine neue Schnittstelle. Das Onboarding ist deshalb häufig mit einem erhöhten Ressourcen- und Zeitaufwand verbunden, der den Einstieg für kleinere Kunden wie Start-Ups und KMUs deutlich erschwert.

Um die Neukunden-Integration zu vereinfachen, hat der Logistikkonzern mit FIEGE NOW ein Standard-Setup mit offenen Schnittstellen entwickelt, über die sich die Kunden anbinden können. Zumindest in der Theorie: Auf Kundenseite fehlen jedoch häufig Ressourcen oder das Know-how, um die Anbindung durchzuführen. Für die Beseitigung dieser letzten Eintrittshürde musste also eine Lösung her.

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Ressourcen

Einblicke
6 Key Cost Components of the Order Fulfilment Process
Read more about 6 Key Cost Components of the Order Fulfilment Process...
Einblicke
6 Key Cost Components of the Order Fulfilment Process
Read more about 6 Key Cost Components of the Order Fulfilment Process...
Einblicke
Serviceorientierte Integrationsplattform - ein Leitfaden
Read more about Serviceorientierte Integrationsplattform - ein Leitfaden...
Einblicke
Serviceorientierte Integrationsplattform - ein Leitfaden
Read more about Serviceorientierte Integrationsplattform - ein Leitfaden...
Einblicke
Ultimate Guide to Omnichannel Logistics: Streamlining Your Supply Chain
Read more about Ultimate Guide to Omnichannel Logistics: Streamlining Your Supply Chain...
Einblicke
Ultimate Guide to Omnichannel Logistics: Streamlining Your Supply Chain
Read more about Ultimate Guide to Omnichannel Logistics: Streamlining Your Supply Chain...
Einblicke
The Role of Technology in Enhancing Omnichannel Logistics
Read more about The Role of Technology in Enhancing Omnichannel Logistics...
Einblicke
The Role of Technology in Enhancing Omnichannel Logistics
Read more about The Role of Technology in Enhancing Omnichannel Logistics...
Einblicke
Green Logistics: Reducing Your Ecommerce Carbon Footprint
Read more about Green Logistics: Reducing Your Ecommerce Carbon Footprint...
Einblicke
Green Logistics: Reducing Your Ecommerce Carbon Footprint
Read more about Green Logistics: Reducing Your Ecommerce Carbon Footprint...
Einblicke
Micro-Fulfilment Centres Revolutionise Green Ecommerce
Read more about Micro-Fulfilment Centres Revolutionise Green Ecommerce...
Einblicke
Micro-Fulfilment Centres Revolutionise Green Ecommerce
Read more about Micro-Fulfilment Centres Revolutionise Green Ecommerce...
Delivery man outside a van smiling
Einblicke
Last Mile Delivery: The Most Important Part of Ecommerce Logistics?
Read more about Last Mile Delivery: The Most Important Part of Ecommerce Logistics?...
Delivery man outside a van smiling
Einblicke
Last Mile Delivery: The Most Important Part of Ecommerce Logistics?
Read more about Last Mile Delivery: The Most Important Part of Ecommerce Logistics?...
Haulage lorries line up at warehouse distribution centre
Einblicke
4 Core Pillars of Last Mile Delivery in Ecommerce Logistics
Read more about 4 Core Pillars of Last Mile Delivery in Ecommerce Logistics...
Haulage lorries line up at warehouse distribution centre
Einblicke
4 Core Pillars of Last Mile Delivery in Ecommerce Logistics
Read more about 4 Core Pillars of Last Mile Delivery in Ecommerce Logistics...
Einblicke
Automated Fulfilment: The Future of Order Processing is Here
Read more about Automated Fulfilment: The Future of Order Processing is Here...
Einblicke
Automated Fulfilment: The Future of Order Processing is Here
Read more about Automated Fulfilment: The Future of Order Processing is Here...